Friday, April 25 2003
Thanks for your message.
We apologize for any inconvenience this may have caused. Wait status information is presented as a guide in order to assist customers with prioritizing their Rental Queue. When copies of a movie become available, if the movie is at the top of your Queue and you have an open rental slot, you should receive the title.
When we look at your Rental Queue we do our best to fulfill orders with the priority that you have provided us with. A "wait status" message means we may have some available copies of a particular movie but not enough to inform all of our customers that the movie is "Available Now". With this in mind, many titles which are on "Short Wait" or "Long Wait" will ship to you well before their inventory status on the website changes.
When demand temporarily is greater than supply we ship to customers who rent fewer movies because they have fewer opportunities to get a particular movie. We do this to give the best experience to as many members as possible.
If you have any further questions or concerns, please feel free to contact us.
Netflix Customer Service
To view the terms of your Unlimited Rental Service Subscription please
click on the following link; http://www.netflix.com/Terms